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Lorena Fuentes Ferrer

Customer Support Manager at Optos

Lorena Fuentes Ferrer has a diverse work experience that spans over a decade. Lorena has most recently worked at Optos since 2017, starting as a Customer Service Representative and eventually becoming a Senior Customer Service Representative in August 2021. Prior to Optos, Lorena worked at Brand-Rex, a Leviton Company, as a Customer Relationship Executive from 2014 to 2017. Before that, they held a position at Procter & Gamble from 2011 to 2014, where they managed the brand and customer service for prestigious client Procter & Gamble. Lorena was selected to act as a buddy and on-the-job trainer for new team members. Lorena also worked at Sykes in 2010 as part of Citibank. Their earliest work experience was at Jouanel Industrie in Tours, where they served as an Export Trade Manager from 2005 to 2009. In this role, they were responsible for managing the full supply chain, developing marketing plans, and overseeing credit control for the Spanish and Portuguese markets.

Lorena Fuentes Ferrer completed their education at Santiago de Compostela University from 1998 to 2003. During this time, they pursued a master's degree in International Politics and Politics. Additionally, Lorena also attended Universidad de Santiago de Compostela during the same period, where they obtained a Licenciatura en Ciencias Políticas degree in Ciencias políticas y gobierno.

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Timeline

  • Customer Support Manager

    May 1, 2023 - present

  • Senior Customer Service Representative

    August, 2021

  • Customer Service Representative

    July, 2017