Jessica Halstead is a seasoned professional specializing in product ownership and workforce management, currently serving as the Senior Manager of Operations, Technology & Analytics at Optum. They previously held multiple leadership roles within the workforce management team and have demonstrated expertise in streamlining processes and improving team performance across various call center environments. Jessica's background includes significant experience in customer service and operations management, underscored by a certification as a Scrum Product Owner obtained in November 2022. They have contributed to the successful deployment of telephony and workforce management platforms, showcasing strong collaboration with cross-functional teams.
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