Karla Durham

Karla Durham is an experienced professional in the healthcare and customer service sectors, currently serving as Executive Director at Optum and Landmark Health. Prior roles include Call Center Director at Southeastrans, Inc., Contact Center Manager at Delta Dental Insurance Company, and Territory Service Quality Manager at Sears Holdings Corporation. With a strong background in leadership and operational management, Karla Durham has demonstrated expertise in enhancing service quality and overseeing customer engagement initiatives.