Brian Sarvida

Brian Sarvida has a diverse work experience in the field of software support and quality assurance. Brian started their career at Sykes in 2006 as a Technical Support Professional, providing resolution on CISCO routers and US Robotics Modems. Brian then worked at 24/7 Customer Philippines, Inc., where they served as a Technical Support Adviser for AT&T Mobility, handling payment processing, order management, and ticket escalations. At Convergys, Brian was a Troubleshooting Specialist, resolving issues with mobile devices and laptops.

In 2012, Brian joined Sutherland Global Services as a Technical Support Representative for Quickbooks, assisting customers with software installation and troubleshooting. Later, at SG DATA Solutions (formerly Softwaregroup Philippines), they worked as a Software Quality Assurance Specialist, responsible for creating and executing end-to-end test plans.

Moving forward, Brian worked as a Quality Assurance Engineer at Global Process Manager Inc, where they performed QA roles in an Agile environment and facilitated test plan/case reviews. Brian also held the position of Freelance QA Engineer at Outsourcely, providing testing services.

Brian's most recent role was at Oradian, where they worked as a Software Support Specialist, responding to customer support requests and providing technical and non-technical product support. Additionally, they collaborated with technology and product teams to address customer-reported issues and functionality requests.

In 2020, Brian founded and owned SUAYD- Sea U at Your Door, but their tenure ended in December of that year. Overall, Brian Sarvida has gained extensive experience in software support, quality assurance, and customer service throughout their career.

Brian Sarvida completed their Bachelor's Degree in Internet Technology at AMA Computer Learning Center from 2004 to 2006. Prior to that, they pursued a Bachelor of Science degree in Architecture at Far Eastern University from 2000 to 2003. In addition to their formal education, they obtained a certification from Oradian Academy, provided by Oradian, in April 2019.