Saib Maayah

Saib Maayah, CSM, has extensive experience in customer care management, currently serving as a Customer Care Team Leader for Billing Complaints at Orange since November 2016, overseeing three departments and managing escalated complaints within a predefined SLA. With a comprehensive background at Orange Jordan since March 2006, Saib leads the Bill Distribution and Printshop team, supervising nine employees and optimizing distribution processes in coordination with the quality department. Earlier experience includes a role as an Assistant English Teacher at ASG, where responsibilities included screening for Irlen Syndrome and conducting perceptual tests. Saib holds a degree in English Language and Literature from the University of Jordan, completed in 2005.