Katherine Buxton

Katherine Buxton is an experienced professional in customer operations and income management within the housing sector. Currently serving as the Interim Director of Customer Operations at Orbit Group since September 2017, Katherine has held various leadership roles, including Head of Service in the Social Housing Sector and Head of Income Collection & Recovery, overseeing income compliance for a portfolio of 38,000 properties with a substantial annual rent roll. Prior experience includes management roles at Orbit Living and Orbit Heart of England, focusing on arrears recovery and income maximization. Katherine's career began in the housing sector in 1990, with roles including Rents Officer and Team Leader at the Department of Works and Pensions. Educational background includes studies at Aberystwyth from 1985 to 1990.