Stephen Mitchell

Stephen Mitchell possesses extensive experience in customer experience and digital strategy, currently serving as the Head of Post Sales and Sales Operations at Ordnance Survey since April 2021, overseeing a team of approximately 90 across various customer-focused functions. Previously, in the role of Head of Customer Experience, Stephen led a cross-functional team to enhance customer satisfaction and loyalty through a data-driven strategy. Stephen's career includes significant roles at Aviva, where responsibilities encompassed managing the UK Digital Vision and Customer Experience Strategy, and at Royal Mail, focusing on digital marketing and online customer engagement. With an educational background in E-Business and Business Computing from the University of Westminster and the University of Sunderland, Stephen has successfully leveraged digital innovations across various organizations throughout a career spanning over two decades.