Ricky Pan

Ricky Pan is an experienced Customer Success Manager, currently serving in the APAC region at O'Reilly Media since February 2019. Prior to this role, Ricky held various positions at EF英孚教育, including Head of Sales Operations, where responsibilities included driving large-scale projects for long-term client success and contributing best practices to the global operation community. Ricky also worked at Microsoft as a Field Advocacy Manager, focusing on resolving complex issues for enterprise clients, and began a career at FedEx Express, progressing through multiple roles including Account Executive and Customer Technology Specialist, emphasizing customer service and operational efficiency. Ricky holds a Bachelor of Business Administration from Capital University of Economics and Business and a Junior College degree in Computer Software and Network from China Youth University For Political Sciences.