Susan Shu Chang

Susan Shu Chang has a diverse work experience in the fields of data science, instruction, and game development. Currently, they hold the position of Principal Data Scientist at Elastic since July 2022. Prior to this, in August 2022, they worked as an Instructor and Author at O'Reilly.

In 2017, Susan founded Quill Game Studios Inc., where they served as the Lead Developer and also gave presentations at PyCon five times. The company grew from being a one-person studio to a team of 10 developers, artists, and managers. They successfully released two commercial games, with the first selling around 10,000 copies in six months.

From January 2021 to May 2022, Susan held the role of Principal Data Scientist at Clearco. Before that, from July 2020 to January 2021, they worked as a Senior Data Scientist at the same company. At Clearco, they played an instrumental role in developing ML-powered recommender systems that significantly improved customer satisfaction.

Susan's experience also includes working at Quill Technologies as the Lead Technical Consultant since 2020. In this role, they have been involved in integrating production-ready Machine Learning into various tech stacks and providing advice on recommendation systems and reinforcement learning for companies in different industries.

Furthermore, Susan worked as a Software Developer at Tandem for a brief period from May 2020 to July 2020. And earlier, from September 2018 to June 2020, they served as a Data Scientist at Bell. During their tenure at Bell, they developed an ML-powered recommender system that was deployed at scale, resulting in a significant improvement in performance compared to rules-based approaches.

Overall, Susan Shu Chang has demonstrated their expertise in data science, instruction, and game development throughout their career, making valuable contributions to each organization they have worked for.

Susan Shu Chang holds a Bachelor of Arts degree in Honours Economics & Arts and Business with a minor in Psychology from the University of Waterloo. Susan Shu also has a Master of Arts degree in Economics from the University of Toronto. Prior to their tertiary education, Susan attended Taipei First Girls' High School in Taiwan. Additionally, they have obtained Level 1 certification from the CFA Institute. No specific information is provided regarding the years they completed their degrees or when they obtained their certification.