Hayley Grout

Hayley Grout is a seasoned professional in customer service and compliance performance, currently serving as Senior Compliance Performance Manager and previously as Customer Resolution Manager at Origin Housing since March 2022. Prior experience includes roles at bpha as Assistant Customer Communications Centre Manager and Customer Contact Team Leader from February 2017 to March 2022, as well as positions at Evolution Homecare Services Ltd as Customer Services Team Leader and Customer Services Coordinator from November 2013 to January 2017. Hayley began their career at The Sharnbrook Hotel and Vesuvio, working as a Receptionist and Waitress from October 2005 to November 2013. Educationally, Hayley earned a BA Honors in Media Production, Communication and Media Studies from the University of Northampton from 2008 to 2011, having completed studies at Sharnbrook Sixth Form and Sharnbrook Upper School prior.