Director Of Strategic Service Development

Who we are

At Origina, we are on a mission to change the software world.

We are the leading global independent software maintenance vendor for IBM, HCL, and VMware that Gartner™ consistently recognises as a forward-thinking alternative to traditional software mega vendors.  

At Origina, our values of Trust, Fairness, Relationships, and Opportunities are the pillars of our competitive strength and the foundation of our culture. These principles reflect our beliefs about what is most important and guide us on our exciting and unwavering high-growth journey.

We believe in freedom of choice in the world of software and are a leader in the Right to Repair movement, both in the U.S and in Europe. As strategic partners, we help our customers protect the security and stability of their software, extend its longevity and lifecycle, and enhance its performance and functionality.

At Origina, we are proud of our unique and engaging culture. For two years running, we have been certified and recognised as a Great Place to Work™ for both our home office in Dublin and in our American headquarters in Plano, Texas. We have also been named as one of Ireland's best small workplaces and best workplaces in tech.

Visit origina.com to learn more.

The Role

We are seeking a visionary Director of Strategic Service Development to lead and shape the evolution of our services as we expand our portfolio and continue to redefine the value we deliver to our customers. Over the past decade, we have proven the value of our independent software maintenance model for enterprise IBM software products, helping customers avoid unnecessary upgrades while mitigating defects, and vulnerabilities, and even introducing feature enhancements. Building on this success, we are embarking on a bold strategy of product and service diversification to position our organisation as the leading independent software maintenance company for enterprise software products.

The successful candidate will be responsible for driving this transformational vision, leading the commercial development of new offerings, and ensuring our organisation is fully equipped to deliver and market these services effectively.

Key Responsibilities

Strategic Service Development:

• Develop and execute a roadmap to diversify and scale our offerings, positioning the business as the leading independent software maintenance provider for the enterprise software ecosystem.

• Identify, evaluate, and drive new service and product initiatives that add measurable value to our customers.

• Ensure the clear definition and articulation of value propositions, features, and delivery models for new services.

Sales Enablement & Commercial Strategy:

• Collaborate with the sales and account teams to enable commercial success through training, tools, and resources.

• Create compelling business cases and go-to-market strategies for diversified service offerings.

• Act as a strategic partner to sales, participating in high-level customer engagements to drive buy-in and adoption.

Capability & Skill Development:

• Define the skills and capabilities required for delivering diversified offerings across multiple enterprise software platforms.

• Work closely with delivery teams to ensure readiness and consistent quality in service execution.

Marketing & Customer Engagement:

• Lead product marketing efforts, including campaign development and execution, to announce new offerings and demonstrate thought leadership in the enterprise software maintenance space.

• Develop customer success stories and case studies to showcase the tangible impact of our services.

• Promote the organisation as the trusted partner for extending the lifecycle and maximising the value of enterprise software investments.

Operational & Budgetary Management:

• Manage development budgets, ensuring efficient allocation of resources to maximize impact.

• Establish key performance indicators (KPIs) to measure success and drive continuous improvement.

• Report on the progress and impact of initiatives to the Chief Strategy Officer.

About You

• Proven Leadership: Extensive experience in senior leadership roles, preferably within software maintenance, enterprise IT services, or a related field.

• Service Development Expertise: Strong track record of designing, implementing, and scaling innovative service offerings.

• Customer-Centric Approach: Demonstrated ability to engage with customers to identify needs and translate them into actionable strategies.

• Commercial Acumen: Experience in sales enablement, business development, or similar functions.

• Marketing Savvy: Knowledge of product marketing, campaign management, and storytelling to drive customer engagement.

• Technical Insight: Familiarity with enterprise software ecosystems, including IBM, VMware, Red Hat Linux, and open-source products.

Key Competencies

• Strategic thinking and the ability to balance short-term execution with long-term vision.

• Strong communication and stakeholder management skills.

• Ability to lead cross-functional teams in a collaborative environment.

• Analytical mindset with a focus on data-driven decision-making.

• Proven ability to manage budgets and deliver measurable outcomes.

Why Join Us?

This role offers the opportunity to shape the future of our organisation by spearheading initiatives that deliver unprecedented value to our customers. You will be at the forefront of a transformation that aims to position us as the leading independent software maintenance provider for enterprise software products. As part of our senior leadership team, you will play a pivotal role in driving growth, innovation, and customer success while working in a collaborative and forward-thinking environment.

If you’re passionate about strategic service development, innovation, and making a tangible impact, we’d love to hear from you.

What we offer

• Competitive compensation that rewards achievement

• Hybrid, flexible working model with flexibility to work abroad

• Family Health, Dental & Vision Insurance from day 1

• Life insurance & Income Protection

• 23 days Annual Leave plus 2 company days

• Generous Maternity & Paternity leave policies

• 6% Pension match

• €200 annual wellness benefit

• €1,000 professional development benefit

• Study & Volunteer days

• Employee Assistance Programme

• A fun, inclusive environment with regular events led by our Engagement and Diversity Committees

Don't worry if you don't meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognising those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Origina may collect your personal data for recruiting, global organisation planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina’s use of your personal information.