IT Service Delivery Analyst

About Us

Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.

As a global leader in product origin verification, we have locations in Auckland, Dunedin, London and Washington DC.

The Role

We have an exciting opportunity for a Dunedin-based IT Service Delivery Analyst to join our IT team at Oritain. This role is pivotal in ensuring the effective delivery of IT services and support across our Dunedin & Auckland offices.

As the IT Service Delivery Analyst, you will require strong technical and problem-solving skills. You will have experience supporting end users with Microsoft desktop and web systems, Web applications, general IT hardware and VC systems. It is essential that you have working knowledge of SharePoint, Microsoft 365 & Azure. You will work closely with various teams, both internal and external, to maintain high service standards and ensure smooth operations. Your role is crucial in aligning IT services with the business needs while optimising processes and procedures.

Key Responsibilities:

• Provide end-to-end service delivery to staff in our Dunedin & Auckland offices
• Act as the primary onsite contact for IT service requests and incidents
• Work with other teams to identify and resolve issues
• Develop and maintain documentation of processes and procedures, looking to identify improvement opportunties
• Work with third-party contractors to ensure timely and efficient delivery of IT services
• Collaborate with the 24/7 helpdesk to ensure timely and accurate resolution of incidents
• Working in and monitoring our ticket system
• Ensuring the smooth running of staff on-boarding & off-boarding processes