Richard Shilton

Richard Shilton is an experienced professional in customer success and social media management, currently serving as Customer Success Director at Orlo since November 2019. Previously, Richard held various roles such as Head of Customer Success and Support and Head of Customer Success within the same company. Richard's consultant experience includes contracts with Greene King, Pragnell Jewellers, West Midlands Trains, and Air Liquide, focusing on social media and customer experience strategies. Prior to this consultancy work, Richard led customer happiness efforts at YOPA Property and managed social media at Virgin Trains. Richard's early career includes management positions at Connect Distribution Services Ltd. Richard's educational background is from Halesowen College, where studies took place from 2001 to 2004.