Erika Sasaki

Erika Sasaki has extensive work experience in the field of network engineering and technical leadership. Erika is currently working at Orro Group as a Network Engineer since July 2021. Prior to that, they worked at Westpac Group from November 2020 to July 2021 as an Infrastructure Technical Lead.

Before joining Westpac Group, they held the position of Senior Network Engineer at Ingram Micro from July 2019 to November 2020. In this role, they were involved in various global projects, including setting up firewalls, integrating newly acquired sites, and upgrading existing sites to comply with network standards. Erika also collaborated with management and other engineers to improve processes and designs, and provided support for troubleshooting and handling escalations.

Prior to their role at Ingram Micro, Erika worked at Ingram Micro as a Network Engineer, Global Contact Center Services Team Lead, and Senior Voice Engineer from 2014 to 2019. During this time, they were responsible for maintaining call center systems, resolving issues related to Cisco Unified Communication suite, and providing technical guidance for global projects.

Erika also gained experience at Comscentre as a SIP Engineer from February 2014 to November 2014, where they onboarded new customers, managed the core Session Border Controller, and provided training and documentation for SIP solutions. Erika briefly worked at eLoyalty as a Senior Escalations Engineer in 2013, where they delivered enhancements to Contact Center call flows and IPT related changes.

Their career started at Comscentre in 2011, where they worked as a Network Engineer, first as a Level 1 Network and IPT Engineer from January 2011 to August 2012, and then as a Level 1 Team Lead from August 2012 to September 2013. In these roles, they handled technical escalations, managed ticket resolutions and priorities, and provided troubleshooting assistance for outstanding issues.

Overall, Erika Sasaki has a wealth of experience and expertise in network engineering, technical leadership, and project management, with a focus on global projects, call center systems, and SIP solutions.

Erika Sasaki earned a Bachelor of Science degree in Electronics and Communications Engineering from Mapúa University, where they attended from 2004 to 2009. In addition to their formal education, they obtained several certifications throughout their career. These certifications include: Fortinet Network Security Expert Level 4: Certified Professional from Fortinet in March 2023, Cisco Certified Specialist - Collaboration Core from Cisco in September 2022, CCNA from Cisco in April 2012, Cisco Certified Network Associate Collaboration (CCNA-C) from Cisco in April 2017, Cisco Certified Network Associate Routing and Switching (CCNA) from Cisco in April 2012, and Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation from Cisco in January 2020. Furthermore, they hold the ITIL Foundation Certificate in IT Service Management from EXIN, although the specific date of obtaining this certification is not provided.