Jacqueline (Jaqi) Haworth

Jaqi Haworth has a diverse work experience spanning various roles and industries. Jacqueline (Jaqi) is currently working at Orro Group as the Head of NOC Managed Services, responsible for overseeing the service delivery and management for large managed-service customers. Prior to this, they worked at Intrado as a Service Delivery Manager, where they led a team and served as the first point of escalation for Cisco HCS Telephony and Cloud Collaboration customers. Jacqueline (Jaqi) also has experience in the publishing industry, having worked as the Head of IT Service Management Office at Penguin Random House Australia, where they managed technical support teams and focused on IT service management. Other notable roles include Service Delivery Manager at Vocus and ITSM Consultant and Service Assurance Team Leader at Pearson Trueman & Associates. Throughout their career, Jaqi has gained expertise in IT service management, process improvement, and team management.

Jacqueline (Jaqi) Haworth attended the Windsor School in Hostert, BFPO 40, but the specific dates and the degree obtained are unknown. In addition to their education, they have obtained several certifications, including being a Business Analysis (FCBA) Trainer from BCS, The Chartered Institute for IT, a HDI Desktop Support Technician (Higher Mastery/Trainer) from HDI, a HDI Support Centre Analyst (Higher Mastery/Trainer) from HDI, a HDI Support Centre Manager (Higher Mastery/Trainer) from HDI, an ITIL Expert (V3) from APMG, an ITIL Operational Support and Analysis (ITIL-OSA) from APMG International, an ITIL Service Catalogue (Certified Trainer) from APMG, an ITIL V4 Managing Professional from AXELOS Global Best Practice, and a Service Desk Auditor from The Service Desk Institute (SDI). However, the specific months and years when these certifications were obtained are unknown.