Satish S.

Satish S. has a diverse work experience spanning multiple companies and roles. Satish currently works at Orro Group, where they started in May 2021 as a Service Delivery Manager. Satish later took on the role of Account Manager (Acting) from June to September 2022 before transitioning to their current position as a Client Delivery Executive.

Prior to Orro Group, Satish worked at Optus as a Service Delivery Manager from December 2018 to May 2021, and as a Service Desk Manager from August 2015 to December 2018.

Before Optus, they worked at Ensyst as a Service Centre Coordinator from May 2013 to July 2015 and as a Support Analyst for Managed Services from May 2011 to May 2013.

Satish also has experience at Unisys Australia, where they served as a Support Engineer from August 2008 to May 2011 and as a Service Desk Analyst from April 2006 to August 2008.

Their earliest work experience was at Mainstay Teleservices Pvt Ltd, where they worked as a Teamleader from July 2003 to July 2005, managing a team on a 24/7 roster and being responsible for recruitment, rostering, and monitoring call quality and agent performance.

Throughout their career, Satish has gained expertise in service delivery, account management, digital infrastructure, and team management.

Satish S. completed their Bachelor of Engineering (B.E.) in Chemical Engineering from Bangalore University from 1995 to 2000. Satish then pursued their Masters in Information Technology with a specialization in System, Networking, and LAN/WAN Management/Manager from QUT (Queensland University of Technology) from 2000 to 2002.

In recent years, Satish S. furthered their education by obtaining a Master of Business Administration (MBA) degree from Melbourne Business School between 2023 and 2025.

In addition to their formal education, Satish S. has acquired several certifications. In 2014, they obtained the ITIL certification from AXELOS Global Best Practice. In 2015, they achieved the ITIL Expert in IT Service Management certification, also from AXELOS Global Best Practice. In 2016, they obtained the Prince 2 Foundation certification from APMG International. In 2018, they achieved the ISO20000 - Lead Implementer certification from PECB. In 2019, they obtained the AWS Business Professional certification from Amazon Web Services (AWS). Lastly, in 2020, Satish S. acquired the Microsoft Certified: Azure Fundamentals certification from Microsoft and the ITIL v4 Managing Professional certification from AXELOS Global Best Practice.

Overall, Satish S. has a diverse educational background with a strong focus on technology and business management.