Andrea Grimaldi

Andrea Grimaldi has a diverse work experience spanning several companies. Andrea started their career as a Marketing and Communication Assistant at Forum Editrice Universitaria Udinese in 2007. Andrea then worked as an Operations Representative at Pevere Trasporti e Spedizioni before joining SunPower Corporation. At SunPower, Andrea held various roles including Customer Service Representative, EU RLC Warranty Cards Process Overview, and Partner Experience Support RLC EU. Andrea continued their career at SunEdison as a Partner Experience EU, where they focused on defining and managing SLAs, customer training, and process engineering. Andrea then moved on to Lifesize as a Customer Success Manager EMEA, responsible for onboarding, adoption, and retention. Andrea further advanced their career at Pexip as a Customer Success Manager SEMEA. Most recently, they joined Twilio as a Customer Success Manager, where they focused on revenue retention, risk mitigation, and business account planning. Andrea currently holds the position of Head of Customer Success at Lighthouse.

Andrea Grimaldi obtained a Licenciatura en Comunicación y Relaciones Públicas from Università degli Studi di Udine from 2003 to 2007. The degree focused on business communication, advertising, marketing, English, Spanish, and sociology. Andrea Grimaldi also holds additional certifications as a Certified Technology Expert from Pexip obtained in June 2020 and as a Lean Green Belt Certified obtained in 2014.