Sarah Shepherd

Sarah Shepherd is an experienced Senior User Researcher at OTA Insight, specializing in user-centered insights and product development strategies. With a strong background in UX research and service design, Sarah previously held key roles at Fonoa, Koa Health, and Alpha, where responsibilities included leading user research initiatives, defining research repositories, and enhancing customer experiences through strategic insights. Sarah's expertise extends across various industries, including mental health and technology, with a comprehensive education in Informatics and Professional Writing from prestigious institutions.