Minna Tuorila

Minna Tuorila is an experienced professional with a robust background in customer experience and service management. Currently serving as Customer Experience Manager and previously as Service Manager at Kustannusosakeyhtiö Otava since January 2017, Minna has also held entrepreneurial roles and taken a sabbatical from January 2016 to January 2017. Earlier experience includes serving as Segment Manager for marketing at Sanoma Pro from October 2011 to December 2015 and as Product Group Manager at Kustannusosakeyhtiö Tammi from January 2002 to October 2011. Academic qualifications include a Master’s degree in Media Production and Management from Metropolia University of Applied Sciences, a Bachelor's degree in Marketing from Satakunta University of Applied Sciences, a degree in Futures Studies from the University of Turku, and a focus on Service Design from Aalto University Executive Education and Professional Development.