Stefana Petrovic

Stefana Petrovic currently serves as a Business Relationship Manager and previously held the role of Service Engineer at OTRS Group since January 2022. Prior experience includes working at NCR Corporation from October 2016 to December 2021 in the BMW/DXC Center of Excellence Logistics, where responsibilities encompassed providing 1st and 2nd Level Support, managing ticket categorization, and maintaining various databases and reporting systems. Earlier roles include being a Sales Support Specialist II at Amazon from August 2012 to February 2014, where Stefana excelled in handling seller inquiries, leading two major projects, and providing coaching to team members. Stefana's education includes a Master's degree in Germanic Languages from the University of Belgrade and participation in an exchange program at Friedrich Schiller University Jena.