OTRS Group
Stefana Petrovic currently serves as a Business Relationship Manager and previously held the role of Service Engineer at OTRS Group since January 2022. Prior experience includes working at NCR Corporation from October 2016 to December 2021 in the BMW/DXC Center of Excellence Logistics, where responsibilities encompassed providing 1st and 2nd Level Support, managing ticket categorization, and maintaining various databases and reporting systems. Earlier roles include being a Sales Support Specialist II at Amazon from August 2012 to February 2014, where Stefana excelled in handling seller inquiries, leading two major projects, and providing coaching to team members. Stefana's education includes a Master's degree in Germanic Languages from the University of Belgrade and participation in an exchange program at Friedrich Schiller University Jena.
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OTRS Group
OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com. Impressum: https://otrs.com/impressum/