Mindy N

Mindy N has a diverse work experience in various roles related to IT and customer service. Mindy started their career as a Cashier/Customer Service representative at Jo-Ann Stores, LLC. In 2013, they worked as a Call Center Representative at European Wax Center, where they provided excellent customer service and made procedure exceptions to accommodate customer requests.

In 2014, Mindy joined Glidewell Dental as a Customer Service Representative and later worked as an IT Coordinator. In these roles, they gained experience in coordinating IT activities and providing support to customers.

In 2017, Mindy joined So Cal Dental Partners, Inc. as a Treatment Coordinator, where they managed treatment plans and assisted in patient care. Mindy then moved on to Pacific Dental Services, where they held multiple roles. As an IT Operations Excellence Lead, they identified pain points and gaps, led cross-functional initiatives, and presented findings to senior leadership. Mindy also worked as a Senior Information Technology Business Analyst, where they explored new processes and tools/systems and analyzed and diagnosed issues. Mindy effectively communicated potential risks to both IT staff and business leaders.

Overall, Mindy N has a strong background in IT and customer service, with experience in process improvement, problem-solving, and leadership.

Mindy N completed their education in psychology at Orange Coast College from 2009 to 2011. Mindy also obtained the ITIL Foundation Level certification from PeopleCert in 2019.