Melissa Joukema

Melissa Joukema serves as the Senior Product Support Manager at Ottimate since March 2022, having previously held roles such as Manager of Product Support and Product Consulting Team Lead. Prior experience includes a decade at PlanSource, where responsibilities encompassed Application Support Manager and Benefits Business Analyst, focusing on technical support for the PlanSource Benefits platform. Earlier career experiences include positions at The Davey Tree Expert Company, Nancy's Pizzeria, and various roles in customer service and field technician positions. Melissa Joukema holds a Bachelor of Science in Forestry from Southern Illinois University and an Associate of Science in General Studies from the College of DuPage.