Claudia D.

Claudia D. is a seasoned project manager with extensive experience in customer experience and product operations, currently serving at ŌURA since September 2024. Prior to this role, Claudia contributed to JKBX as a Project Manager in Customer Success Operations, where notable achievements included establishing the first Customer Success department, enhancing customer onboarding flows, and managing project budgets for high-profile marketing campaigns. Previous experience at Robinhood involved project management in social media and customer experience, culminating in significant improvements in response times and community engagement. Claudia's background also includes academic program management at Lynn University and operational roles in legal and financial services, supported by an MBA and a BS in Business Administration from Lynn University.