Carmen Anderson

Carmen Anderson has a diverse work experience. Carmen recently worked at Outreach as a Customer Success Lead, Enterprise & Strategic. In this role, they leveraged automation and artificial intelligence to increase the efficiency and effectiveness of go-to-market activities. Prior to that, they were a Senior Customer Success Manager, Enterprise & Strategic at Outreach, where they managed post-sale relationships and helped drive positive ROI.

Before joining Outreach, Carmen worked at Rockwell Automation as a Manager of Customer Success, where they managed Customer Success Managers and focused on increasing net retention and optimizing the Customer Journey for customers invested in the company's Innovation Suite. Carmen also worked as a Senior Customer Success Manager at Rockwell Automation, responsible for driving usage and adoption of their FactoryTalk InnovationSuite portfolio.

In addition, Carmen has experience as a Customer Success Manager at Perforce Software, where they worked with enterprise customers to drive usage and adoption of Perfecto by Perforce, a cloud-based test environment. Carmen also served as a Customer Success Director at Human Proof Designs, an Account Manager at Rockwell Automation, and a Project Engineer Intern at Life Spine. Carmen's earlier experience includes roles as a Teaching Assistant at the University of Wisconsin-Madison and an Undergraduate Research Intern at Epistemic Games, where they contributed to the development of an educational video game called Nephrotex.

Carmen Anderson earned a Bachelor of Science (BS) degree in Biomedical Engineering from the University of Wisconsin-Madison, where they studied from 2008 to 2012. In 2011, they also participated in the Singapore Semester Abroad program at Nanyang Technological University, focusing on Biomedical Engineering. Additionally, Carmen obtained a 200-hour yoga teacher certification (RYT 200) from Yoga Alliance in June 2018.