Hatim Zine El Abidine

Hatim ZINE EL ABIDINE, PMP®, PMI-PBA®, currently serves as Chief Innovation Officer and Key Account Manager at Groupe Outsourcia, focusing on account and client relationship management for a portfolio of strategic BPO clients. Previous experience includes roles as BPO Manager at AXA Services Maroc, managing diverse operational teams, and as a Business Analysis Consultant and Agile Consultant for various organizations. Hatim's career also encompasses substantial expertise in BPO operations management, client services, telesales, and project management across multiple sectors, including e-commerce and insurance. Educational credentials include a Master's degree in Advanced Food Technologies from Université d'Artois and an Engineer's degree in Food Industry from Faculté des Sciences et Techniques de Fés.