Catherine Lamacchia

Catherine LaMacchia currently serves as the Lead Customer Success Operations Specialist at OutSystems, overseeing Customer Success Operations for the Ionic Team since January 2024. Prior to this, Catherine held a position in Customer Success Operations at Ionic from June 2022 to December 2023, where a detailed product usage analysis was developed to forecast account renewal probabilities based on usage benchmarks. Catherine's career began at Drift, serving as a Support Operations Analyst from October 2018 to June 2022, focusing on data accuracy and reporting through SQL and Looker, along with experience in Snowflake for query building. Earlier roles include Team Lead and Customer Advocate positions at Exhale Spa, where responsibilities encompassed customer experience and membership sales management. Catherine holds a Bachelor of Science in Hospitality and Event Management with a minor in Communications from Lasell University.