Marco Bragança

Marco Bragança is a seasoned professional with extensive experience in technical leadership and customer service management, currently serving as Technical Lead for Service Quality Management at OutSystems since July 2017. Marco is responsible for implementing a comprehensive Service Quality Management framework, focusing on Customer Centricity and leveraging AI and advanced analytics. Previous roles at OutSystems included managing teams across process management, continual improvement, operational quality, and incident fulfillment, demonstrating a strong commitment to service excellence and process optimization. Before joining OutSystems, Marco held various positions at SELLBYTEL Group, providing high-level technical support and ensuring customer satisfaction for mobile devices. Additionally, experience extends to the science and education sectors with significant roles at Mundo Aquático SA - Zoomarine. Marco holds degrees in Biology from the University of Évora and a Postgraduate in Marketing from Universidade do Algarve.