Violaine Delacroix

Violaine Delacroix has extensive experience in the technology industry, primarily in customer support and services roles.

At OVHcloud, they worked as the Global Support Cloud Director, leading a team of 150 people. In this role, they designed and promoted support offerings, implemented new tools to improve department performance, and managed customer interactions during critical crises.

Prior to that, Violaine worked at Axway, where they held various leadership positions. As the Senior Director of Customer Success, they were responsible for ensuring customer satisfaction and managing the EMEA customer base. Violaine also served as the EMEA Support Director, overseeing a team of account managers and support engineers.

Their earlier roles at Axway include Senior Manager of EMEA Support, where they managed the European customer base and coordinated resources for customer alerts, and Escalation Group Support Manager, where they led teams of support engineers and worked closely with R&D management.

Violaine began their career at Axway as a support consultant.

Overall, Violaine Delacroix has a proven track record in managing support teams, driving customer satisfaction, and implementing strategies to improve department performance.

Violaine Delacroix pursued their education at various institutions. Violaine began their education at Lycee Pierre Corneille, where they completed their Prepa degree from 1998 to 2001. Violaine then enrolled at Ecole Supérieure des Techniques Aéronautiques et de Construction Automobile from 2001 to 2005 and obtained an Engineer's Degree in Aerospace, Aeronautical, and Astronautical Engineering. In 2004, Violaine attended Beihang University for a year, focusing on Sound and Vibration. Currently, they are undertaking a Leadership Program at EDHEC Business School, starting in 2022.