Yogeswarran Alakesan

Yogeswarran Alakesan has a diverse work experience spanning over several companies. Yogeswarran started their career at Dhesu Travel & Tours, where they served as an Inbound, Outbound Executive, and Guest Relations officer. Yogeswarran'sresponsibilities included managing client inquiries and reservations, organizing transportation and meals for guests, and ensuring a smooth travel experience.

Yogeswarran then joined P&A Smart Solution as a Customer Service Team Leader, where they led a team in providing excellent customer service. Yogeswarran worked in this role for two years before moving on to CIMB as a Telemarketing Consultant. In this position, Yogeswarran contacted CIMB customers to offer credit cards and personal loans, emphasizing customer satisfaction and providing accurate information about the bank's products.

Most recently, Yogeswarran worked at The MYSALE Group as a Senior Customer Service Executive. In addition to their previous experience in customer service, they also took on the role of Member Relation Team Leader, where they assisted in managing the operations of the contact center. Yogeswarran worked closely with the leadership team to achieve operational KPIs, minimize attrition and complaints, and enhance customer satisfaction.

Overall, Yogeswarran Alakesan has gained comprehensive experience in customer service, operations management, and team leadership throughout their career.

Yogeswarran Alakesan obtained their High School Diploma in Management Studies from Astin Management College [USM] between the years 2008 and 2010.