David Robb

David Robb is a Principal Consultant at PA Consulting, with extensive experience in business architecture and process management. Previously, Robb served as Lead Business Architect at Thames Water, where responsibilities included the design of major HR system replacements and developing a Global Process Management Framework. With a background in Process Excellence Management and Project Management at Thames Water, Robb contributed to customer-centric process improvements and operating model designs. Early career roles included Change Manager positions at Ericsson and account management at Biesterfeld Petroplas, where responsibilities ranged from operational improvements to customer relationship management. Robb holds a degree in Business Management from De Montfort University and has pursued studies at Henley College.