PA Housing
Omar Ghanchi is an experienced income officer at PA Housing since June 2022, responsible for income collection and debt reduction across multiple income streams while providing efficient customer service. Prior experience includes various roles at Hastings Direct from March 2016 to June 2022, such as Customer Services and Renewals Performance Coach, where responsibilities encompassed training new advisors, coaching for performance enhancement, and team leadership. Omar's career began with positions in customer service at notable companies like E.ON UK, HSBC, and Royal Bank of Scotland, supplemented by academic qualifications in Business Administration and Management from De Montfort University and Gateway College.
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PA Housing
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PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property – it’s about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 23,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Over the next five years we plan to expand further, to increase our stock, and consolidate our offering within our current service areas. We aim to deliver value for money, while building at least 500 new homes a year, and continuing to raise our standards.