AC

Adriana Cortes

Customer Success Manager at Paack

Adriana Cortes has a diverse work experience starting from 2008. Adriana worked as a Gard in Parc National du Rocher Percé et de l’île Bonaventure at SÉPAQ from June 2008 to September 2008. Later, they worked as a Reservations team member at St. Regis Hotels & Resorts from October 2008 to March 2009. In 2011, they worked as a Villa Owner's Administrator at Four Seasons Hotels and Resorts from January 2011 to May 2011. Adriana then joined RIU Hotels & Resorts in April 2012 as a B2C Sales Representative and later became a B2B Tour Operators & Travel Agencies Sales Representative until August 2013. From August 2013 to August 2015, they worked at HP as a Customer Engagement Management-Sales Operations, where they handled various tasks related to customer engagement and sales operations. Adriana then worked at the Ministry of National Education and Youth as an Assistant Language Teacher from October 2015 to May 2016. From February 2017 to December 2017, Adriana worked as a Key Account Manager at IDIS SECURITE. Adriana then joined UPS in March 2018 as a Business Sales Executive, responsible for managing clients' needs and developing logistics solutions until December 2021. Currently, they work as a Customer Operations Manager at Paack, starting from December 2021.

Adriana Cortes's education history can be summarized as follows:

Adriana attended Ventura High School in 2004, where they completed a summer course focused on learning English as a second language. From 2006 to 2011, they pursued a Bachelor's degree in Tourism Management and Development at Universidad Tecnológica de Nayarit, specializing in general administration and business management.

In 2012, Adriana attended Tecnológico de Monterrey, where they completed a course on effective communication for personal sales, focusing on sales techniques and operations. In 2014, they attended Universidad Panamericana for a brief period to study Theory of Constraints (TOC) Lean Manufacturing, focusing on logistics management and supply chain materials.

In 2016, they enrolled at WIBS - Weller International Business School, where they pursued a Management Bac +5 degree in International Commerce. Adriana completed their studies in 2017, obtaining a comprehensive education in international commerce and trade.

Adriana has also obtained additional certifications throughout their education and career. These include the TCF certification from France Éducation International in August 2021, an Advanced Excel certification from Adélie Informatique Conseil in September 2020, and the TOEIC ETS Global TOEIC certification from Weller International Business School in July 2017. Adriana also achieved the DELF B2 certification from Alliance Française Ciudad de México in December 2016. In June 2015, they obtained a certification in Portuguese for business from Conexão Brasil. There is an additional certification listed as "Preliminary English Testo," but no specific information is provided regarding the institution or the date of attainment.

Links

Timeline

  • Customer Success Manager

    December, 2021 - present