Gabriele Sansone

Gabriele Sansone has a strong background in consultancy, customer solutions, and customer success. Gabriele currently holds the position of Vice President of Consultancy, Customer Solutions & Customer Success at Paack, where they lead and manages a team of 25 professionals in the Professional Services and Customer Solutions department. Gabriele also oversees the successful customer journeys with Paack, ensuring a positive customer experience. Prior to this role, Gabriele served as the Vice President of Consultancy and Customer Solutions, Europe at Paack, where they designed and implemented the entire consultancy practice and created a team of 25 professionals to provide support to business development.

Before joining Paack, Gabriele worked at Travelport in various leadership roles. As the Head Director of Solution Consultancy Europe, they managed a remote team of 18 professionals and provided expert consultancy and solution design support to agencies and third parties in the travel industry. During their tenure, they helped secure €50M in new business wins and retention deals. Prior to this role, they held the position of Director of Solutions Consultancy for Southern Europe and North Africa (SENA), where they led a team of 10+ consultants and collaborated with commercial leaders to win new business and grow existing business.

Before Travelport, Gabriele worked at Avanade as a Senior Consultant, where they led the integration team for NTV, a high-speed rail company. Gabriele also played a key role in defining the Revenue Management platform to optimize offer vs. demand for NTV. Prior to Avanade, Gabriele worked at Accenture as a Consultant, where they served as an external consultant in Wind Telecommunication and managed software development and IT services design for monitoring and resolving software anomalies affecting customer provisioning processes.

Overall, Gabriele Sansone has a wealth of experience in leadership, consultancy, customer solutions, and customer success in the technology and travel industries.

Gabriele Sansone has a strong educational background in computer science and information technology. Gabriele attended the University of Rome Tor Vergata from 2000 to 2006, where they pursued a degree in Computer Science Engineering with a specialization in Computer Software Engineering. Prior to that, from 1994 to 1999, they attended the Information Technology Institute High School, where they received an Information Technology Diploma as a Senior Programmer.

In addition to their formal education, Gabriele Sansone has obtained several certifications to enhance their knowledge and skillset. Gabriele acquired the "AWS Cloud Practitioner 2019: AWS Cloud & the Value Proposition" certification from Skillsoft in October 2020. Gabriele also obtained certifications in "Agile Principles and Methodologies" and "Microservices Architecture" from the same institution and during the same period. Furthermore, they hold the "Microsoft MCPD-EA" certification from Microsoft, although the specific details regarding the month and year of obtaining this certification are not provided.