Pacific Blue Cross
Therese Moorhouse is a seasoned professional in customer experience management with significant expertise in contact centre integration projects. Currently serving as the Manager of Customer Experience at Pacific Blue Cross since May 2016, Therese specializes in the design and implementation of technology projects using the Genesys PureConnect platform. Prior to this, Therese worked as a business consultant, initially contracted by Pacific Blue Cross and focusing on business analysis and customer metrics. Earlier experience includes serving as the Director of Sales and Marketing at Santas Choice, where responsibilities encompassed marketing strategy development and overseeing customer service operations, as well as extensive consulting work at En Casa Consulting, which involved call centre operations and business processes. Therese's career began at TigerTel as a Call Centre Manager, where custom solutions for client needs were developed. Academic qualifications include an Associate's Degree in Business Administration and Management from Kwantlen Polytechnic University.