Pacific Life
Emily Anderson is an experienced customer experience consultant currently leading the Life Insurance customer intelligence strategy and voice of customer programs at Pacific Life since September 2015. With a strong background in data-driven decision-making, Emily previously held various roles at USAA, including Customer Experience Manager and Decision Scientist, where responsibilities involved utilizing analytics to assess risks and enhance product retention. Notable achievements include managing strategic pilot programs as a Market Strategist at USAA and developing marketing strategies to reduce attrition at Anthem, Inc. Emily holds an MBA in Analytics from William & Mary and a B.B.A. with dual concentrations in Economics and Law and Public Policy from Gonzaga University.
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Pacific Life
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For more than 150 years, Pacific Life has helped millions of individuals and families with their financial needs through a wide range of life insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans. Whether your goal is to protect loved ones or grow your assets for retirement, Pacific Life offers innovative products and services that provide value and financial security for current and future generations. Pacific Life counts more than half of the 100 largest U.S. companies as its clients and has been named one of the 2020 World’s Most Ethical Companies® by the Ethisphere Institute. For additional company information, including current financial strength ratings, visit www.PacificLife.com. Pacific Life refers to Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity Company. Client count as of June 2020 is compiled by Pacific Life using the 2020 FORTUNE 500® list.