Katia Fernandes

Katia Fernandes is a seasoned professional in customer success and account management with extensive experience at Packlink.com since September 2020, where responsibilities include managing high-value customer accounts, strategic planning, and ensuring product integration to meet sales targets. Previously, Katia held roles as a Senior Account Executive and Team Leader, overseeing the French and Portuguese markets, managing a portfolio of over 1,000 clients, and utilizing Salesforce for relationship management. Earlier positions include a junior communication role at ShopAdvizor, where community management and content creation were key duties, and consulting work at IHR Consultancy focused on market strategy and candidate identification. Academic credentials include a Master’s degree in Management from ESSCA and international commerce studies at Universidad de Cantabria.