Karen Fredricks

Karen Fredricks is an accomplished professional with extensive experience in CRM consulting and training, serving as President and Senior ACT! Consultant & Zoho Consultant at Tech Benders LLC since 2009. Karen also serves as a Zoho Authorized Partner and HubSpot Solutions Partner, enhancing customer relationships for over 250,000 businesses globally. As an ACT! Certified Consultant for Swiftpage, Karen specializes in improving business efficiency and profitability through tailored ACT! solutions. Additionally, Karen is an established author, having written numerous books for Packt Publishing and the "For Dummies" series, focusing on ACT! and CRM software. Educational qualifications include an MBA in Accounting from Florida Atlantic University and a BA in English and Theatre from the University of Florida.