Armande B.

Armande B. has work experience in various roles, starting with their current position as a "Chef de projet support" at Padoa since January 2022. In this role, they provide daily support to Padoa users, handle user inquiries, diagnose technical issues, and assist project managers in implementing the Padoa solution for new clients.

Prior to Padoa, Armande worked as a Customer Service Agent at Zapp from June 2021 to September 2022. They were responsible for handling customer calls and emails, monitoring real-time deliveries, and managing customer satisfaction, disputes, invoices, and orders.

Before Zapp, Armande served as a Customer Success Manager at Mon Hangar from September 2021 to January 2022. Their responsibilities involved developing a client portfolio, conducting market research, and maintaining customer relationships.

Armande also gained experience as a Sales Advisor at IPG. from September 2020 to August 2021. Their role included handling inbound and outbound calls, prospecting clients, and scheduling independent sales appointments.

Prior to IPG., Armande worked as a Chargée d'affaires at Conseil CE from February 2020 to August 2020. They focused on client prospecting, conducting autonomous sales appointments, and managing a prospect/client database on an internal CRM.

Armande held the position of Chef des ventes commerciales at Npower from May 2019 to January 2020. Their responsibilities involved overseeing a sales agency, reporting sales results, conducting field prospecting for Geotherm Npower partners, and closing contracts.

Before Npower, Armande served as a Chef d'équipe commerciale at ACTIVCOM from September 2018 to February 2019. Their role included managing a sales team, reporting results, conducting field prospecting for ACTIVCOM partners, and closing contracts. They also worked as a Chargée de développement commercial at ACTIVCOM from August 2017 to August 2018, where they implemented marketing and sales initiatives and acted as an operational interface between management and the sales network. They also led an improvement project for the company. Furthermore, Armande worked as an Agent commercial de terrain at ACTIVCOM from August 2015 to July 2017, involving field prospecting, contract signing, and client retention for various partners.

Armande's earliest work experience was as a Vendeuse en prêt-à-porter at celio from October 2013 to June 2015. Their responsibilities included customer service, sales, and daily restocking.

Armande B. began their education in 2012 at Lycée Saint-François-de-Sales, where they earned a Baccalauréat in sciences économiques et sociales in 2013. They then attended Lycée Georges Dumezil from 2013 to 2015, obtaining a BTS diploma in management des unités commerciales. From 2017 to 2018, Armande studied at Université Paris-Est Créteil (UPEC), where they completed a Licence in Marketing et Management de la Vente Directe. Currently, Armande is enrolled at ICD Business School, pursuing a Grade Master degree in Management de l'expérience client, with a focus on Marketing/gestion du marketing, général.