Victoria L.

Victoria L. is currently the Head of Customer Care at padoa, where Victoria is responsible for leading the customer care team. Previously, Victoria worked as the Head of Customer Success at MEDADOM, where Victoria built a team of Customer Success Managers, managed change from a team of 3 technical trainers to 8 consultants, defined and implemented strategic initiatives to improve customer adoption and usage, and established a comprehensive Customer Journey. With a background in onboarding and account management at companies like Doctolib and Groupe Eratome, Victoria has a strong track record of optimizing processes, training teams, and enhancing customer satisfaction. Victoria holds a Bachelor of Business Administration degree from Novancia Business School Paris.