Kelly Higgins

Kelly Higgins is a seasoned professional in customer success and account management with extensive experience across various industries. Currently serving as Principal Customer Success Manager at PagerDuty since August 2023, Kelly previously held the position of Senior Enterprise Customer Success Manager at Vendr, managing a $2.2M portfolio and achieving notable performance accolades in 2021. Kelly has also contributed to organizations like C Space, 829 Studios, PJA Advertising + Marketing, and Connelly Partners. With a Bachelor of Science in Integrated Marketing Communications from Ithaca College, Kelly has demonstrated expertise in client relationship management, project oversight, and strategic communication throughout a diverse career beginning with early internships in marketing and account management.