Vinod Kasturi is an accomplished professional with extensive experience in Customer Success and enterprise cloud software. Currently serving in Strategic Customer Success at PagerDuty since November 2020, Vinod works with major organizations to enhance their digital transformation efforts. Previous roles include Senior Director of Worldwide Customer Success at MobileIron, where Vinod led a global team and implemented strategies to improve customer engagement. Other notable positions include Director of Customer Success at Coupa Software, Manager of Escalation and Account Management at ServiceNow, and Director of Customer Success Executive at Salesforce.com. Vinod's educational background includes advanced degrees in Computer Engineering from Clemson University, an MBA in Finance, and an Executive Program in Artificial Intelligence and Machine Learning from MIT Sloan School of Management.