Hetal Jani

Hetal Jani is a seasoned IT professional with extensive experience in customer transformation and project management. Currently serving as a Manager at Panasonic since October 2020, Hetal oversees a comprehensive customer transformation program that aims to unify CRM platforms across various sales stages, introducing innovative features for the APAC region. Previously, Hetal held multiple roles at Neptune Orient Lines from September 2011 to September 2020, including System Manager and Business Specialist, focusing on SAP CRM and Salesforce implementations, and driving solutions aligned with organizational objectives. Earlier experience includes positions as an SAP CRM Consultant at Lodestone Management Consultants and a Senior Consultant at Cap Gemini, where responsibilities encompassed technical solutions, project management, and CRM community leadership. Educational qualifications include a Bachelor's degree in Information Technology and a Master's degree in Information Management from Mumbai University.