Karen O'Connor

Karen O'Connor is a seasoned professional in customer success management, currently serving as a Senior Enterprise Customer Success Manager at PandaDoc since December 2022, where responsibilities include overseeing a portfolio of over 100 enterprise accounts and ensuring a smooth onboarding process for new customers. Previously, Karen held the role of Customer Success Manager at CraftJam, managing relationships with 250+ corporate clients and organizing more than 180 events. With experience as Director of Customer Success at Walch Education and Customer Success Manager roles at Forager and Soft Trac, Karen has consistently focused on enhancing customer onboarding experiences and implementing effective training programs. Karen holds an MBA from Suffolk University's Sawyer Business School and a BS in Human Nutrition from the University of New Hampshire.