Roxana Fitzmaurice

Roxana Fitzmaurice has extensive work experience spanning over two decades. Roxana began their career at Neiman Marcus as an Assistant Buyer in the Couture department and later became a Department Manager. Following this, Roxana joined Cisco WebEx as a Customer Success Manager, where they were eventually promoted to Manager of Enterprise Accounts. During their time at Cisco, Roxana demonstrated their leadership abilities as a Senior Manager, overseeing the WebEx Customer Success team and achieving significant revenue growth. Roxana also played a pivotal role in establishing and managing a Customer Success Enablement program for Cisco, supporting over 200 Customer Success Managers worldwide.

Roxana's career then led their to PandaDoc, where they held various roles, starting as a Team Lead in the SMB Customer Success division and progressing to positions of increasing responsibility, such as Manager, Senior Manager, and Director of Global Customer Success. Currently, Roxana serves as the Vice President of Global Customer Success at PandaDoc, leading a high-performing team and implementing strategic initiatives to enhance customer satisfaction and retention. With their expertise in team leadership, strategic planning, and performance measurement, Roxana has proven herself as a valuable asset in driving customer success and establishing strong relationships with clients.

Roxana Fitzmaurice received their Bachelor of Science in Commerce with a focus on Finance from Santa Clara University, graduating in 1998. Roxana has also obtained a certification in Competitive Strategy: Creating and Sustaining Competitive Advantage from Kellogg Executive Education, though the month and year of completion are not specified.