Solomiia Mereniuk

Solomiia Mereniuk's work experience begins in 2018 as a Translator at Tehnoservis Ltd., where they focused on document translation and building relationships with foreign partners. In 2019, they worked as an Intern at Lviv City Council and as a Poll Worker at Opora. Solomiia also served as a Social Media Listening Specialist at Nestlé, where they monitored social media, analyzed user comments, and compiled reports. In 2020, they had roles at Wow24-7 as a Middle Customer Support Representative and Customer Support Representative, providing support on multiple projects and handling customer requests. Solomiia joined PandaDoc in 2020 and has held positions as a Customer Support Associate, Customer Support Specialist, and currently as an Associate Team Lead, managing a team of 6 support agents, conducting coaching sessions, and creating growth plans. Solomiia's experience includes communication with customers, CRM knowledge, troubleshooting, and managing integrations.

Solomiia Mereniuk obtained a Bachelor's degree in International Relations and Affairs from the Ivan Franko National University of Lviv, studying from 2016 to 2020. In addition to their degree, they have also obtained various certifications in customer service, problem-solving, customer service management, document management, and team leadership from institutions such as LinkedIn, Zendesk, and PandaDoc. Some of their certifications were obtained in 2023 and 2024, while others were obtained in 2022.