Funda Fırat Demirci

Funda Fırat Demirci has a strong background in customer experience, with their most recent positions being Head of Customer Experience at Papara and Armut / HomeRun. Previously, they served as the Customer Experience Director at CicekSepeti.com / Lolaflora.com, where they established and executed a CX department, improved company processes, and designed customer journeys. Funda also worked as a Customer Experience Manager at Vodafone, where they acted as a change agent and provided strategic consumer insights. Prior to that, they held roles in business strategy and CRM at Metro Cash and Carry. Funda has experience in marketing, sales, and supply chain management through their internships at Robert Bosch, BSH Turkey, Novartis Pharmaceuticals, and FAKO Pharmaceuticals.

Funda Fırat Demirci completed a Bachelor of Science degree in Management Engineering from Istanbul Technical University from 2006 to 2010. Funda then pursued a Master's Degree in Marketing Communication at Istanbul Bilgi University from 2011 to 2014. Prior to that, they attended Köy Hizmetleri Anadolu Lisesi from 2002 to 2006, where their field of study was science.