Vonda Czapor

Vonda Czapor is a seasoned professional in customer support and contact center operations, currently serving as Director of Customer Support and Contact Center Consultant at Paramount Management Group since October 2019. Prior to this role, Vonda held the position of Vice President of Contact Center Operations at Payment Alliance International from May 2013 to August 2018, where responsibilities included overseeing customer communications and technical support for over 80,000 customers. Vonda's earlier experience includes a tenure as Contact Center Manager at Insight Communications, managing a team of 82 representatives, and as Unit Manager at Providean/First Select, where Vonda led a team of credit card collectors.