Kate Webb

Kate Webb is an experienced professional with a strong background in customer experience and service management. Since March 2009, Kate has held various leadership roles at Parcelhub Ltd, including Director of Customer and Product Experience and Head of Customer Experience, focusing on strategic development and streamlining customer service operations. Prior to this, Kate worked as a Client Services Manager, overseeing client relationships and service administration, and served as General Manager, concentrating on client management and customer retention. Earlier experience includes a role as Account Handler at Mail Workshop Limited, where Kate managed account operations and logistics, and as Admin-Co-Ordinator at THA Group Ltd, focusing on web application testing and client query management. Kate holds a degree in Experimental Psychology from the University of Bristol, complemented by A-Level qualifications in Fine/Studio Arts.