Jordan Hicks, MHA

Jordan Hicks, MHA has a diverse work experience spanning multiple industries. They currently work as a Decision Support Manager at ParcelShield Holdings, LLC, where they serve as a liaison between the commercial team and various departments, including finance, customer service, operations, product development, account management, and executive leadership. They also handle Salesforce CRM system administration, lead sales operations functions, oversee commission plans, create pricing proposals and service agreements, update contract language, analyze sales data, and implement decision support processes.

Prior to this role, Hicks worked at Greenway Health as a Sales Strategy Planner and Sales Operations Analyst. In these positions, they collaborated with key stakeholders to develop strategies for achieving financial targets, led deal desk meetings, developed custom Salesforce dashboards, provided analysis on sales data, and developed sales campaigns.

Hicks also gained experience as a Business Development Intern at Health First, where they prepared Excel reports, attended sales team and growth planning meetings, and developed training materials and account distribution schedules. They also worked as a Commodity Trader/Sales Team Support at Tampa International Forest Products, LLC, where they built partnerships with customers, made outbound calls, and developed brand awareness through marketing materials.

Additionally, Hicks has internship experience at the Museum of Science & Industry (MOSI), where they worked as a Marketing Intern, and at NASA - National Aeronautics and Space Administration, where they served as a Marketing Assistant in the IT department and Assistant to the Chief Financial Officer. In these roles, they led marketing and outreach efforts, supported event preparations, and managed various administrative tasks.

Overall, Hicks has a strong background in sales operations, business development, and decision support, with experience in industries such as healthcare, technology, and commodities trading.

Jordan Hicks, MHA earned a Master's Degree in Health Administration from the University of Central Florida between 2016 and 2018. Prior to that, from 2010 to 2014, Hicks pursued a Bachelor of Arts (B.A.) degree in General Business Administration and a Bachelor of Science (B.S.) degree in Mass Communication at the University of South Florida.