Rachel Hicken

Rachel Hicken, MLS (ASCP)CM, currently serves as the Manager of Project Quality & Risk Management at Parexel since June 2023. Prior experience includes roles as the Director of Quality for Laboratory Services at Capital Digestive Care, Microbiology Laboratory Manager at Howard University Hospital, and Microbiologist at Adaptive Phage Therapeutics. Rachel's earlier positions at Johns Hopkins Hospital involved serving as both Lead Clinical Laboratory Scientist and Clinical Laboratory Scientist, focusing on bacteriology and laboratory report management. Rachel began a career in customer service as a waitress at Ruby Tuesday, emphasizing multitasking and time management skills. Rachel holds a Bachelor of Science degree in Clinical Laboratory Science from the University of Delaware, completed in 2016.